Refund policy

Return & Refund Policy

Effective Date: August 2026

At The Lish, we thoughtfully curate premium pieces from trusted designers and manufacturing partners around the world. Every item is selected for its quality, craftsmanship, and timeless style.

Your satisfaction is important to us, and we're here to help if there's an issue with your order.

Returns

We accept return requests within 30 days of delivery for eligible items.

To qualify for a return, your item must be:

  • Unworn and unused
  • In its original condition
  • With all original tags attached
  • In its original packaging
  • Accompanied by proof of purchase

To begin a return, please contact us at:

hello@thelish.net

Please do not send items back without contacting us first. Once your return request has been reviewed and approved, we will provide return instructions, including the appropriate return address if applicable.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged
  • The item is defective
  • The incorrect item was received

If the return is approved due to our error, we will provide a prepaid return shipping label whenever applicable.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your order arrives damaged, defective, or incorrect, contact us within 48 hours at hello@thelish.net.

Please include:

  • Your order number
  • Photos of the item
  • Photos of the packaging (if applicable)

We'll work quickly to resolve the issue with a replacement, refund, or store credit.

Non-Returnable Items

The following items cannot be returned:

  • Final sale items
  • Gift cards
  • Personalized or custom-made products
  • Beauty and personal care products
  • Earrings and select accessories for hygiene reasons

Exchanges

At this time, we do not offer direct exchanges.

If your return is approved, you may place a new order for your preferred size, color, or style.

European Union Customers

If your order is shipped to a country within the European Union, you may have the legal right to cancel or return your order within 14 days of delivery.

Returned items must be:

  • Unworn
  • Unused
  • In their original packaging
  • With tags attached
  • Accompanied by proof of purchase

Refunds

Once your return has been received and inspected, we'll notify you if your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Your financial institution may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact us at hello@thelish.net.